Zoho Assist - Customer is a Customer Service Platform that provides remote assistance to mobile devices. It was designed for customers to be able to communicate with their mobile devices and receive remote assistance from a technician. You can use it to:

Share your screen with other people. View the screen of other people on your device. Chat with other people. Download content to your device and use it on the go.

In order to provide remote assistance, the app will need permission to access the device's data.

How to start a remote session:

The first thing you need to do is download and install the Zoho Assist - Customer app on your device.

Then you will be sent an email by the app that contains a link to the remote session. You need to click the link and open the app to be able to start the remote session.

You will be given the option to choose between a screen-sharing session or a chat session.

Screen-sharing session:

In this mode, the technician will be able to see your screen and share the screen of the device with you.

Chat session:

In this mode, you will be able to communicate with the technician through chat and audio.