Weave offers its MCP server, a free Model Context Protocol server, designed to integrate AI tools with its communication platform. Developed by Weave Communications Inc, this server operates on the mcp platform, enabling AI assistants to securely access and interact with workspace data. It targets small and medium-sized healthcare businesses, allowing them to enhance operations through AI-powered capabilities. The server acts as a crucial link, bringing advanced AI functions into existing communication workflows for improved efficiency and data management.

What does Weave connect to?

The Weave MCP server connects AI tools directly to a Weave workspace, forming part of Weave Communications Inc.'s integrated communication platform. This platform serves small and medium-sized healthcare businesses. As a Model Context Protocol server, it provides a secure channel for AI tools to access and interact with data within the workspace. Users connect to a hosted endpoint rather than installing local software, ensuring AI tools can securely use communication platform data.

Core features and tools

The Weave MCP server exposes several callable tools for AI integration. These include abilities to search and open support conversations, look up customer profiles and recent history, and reply to conversations or update status, priority, and assignee. AI tools can also search, add, resync, or delete knowledge base items, and get a customer profile, company, and recent conversations by providing a customer_id string. Additionally, a search_training_data tool is available for AI model operations.

Who is it for?

Weave is designed for small and medium-sized healthcare businesses that currently use Weave's communication platform. Its purpose is to enhance their operations by integrating AI tools directly into their existing communication workflows. This allows for automated tasks and improved data handling within the healthcare context. The server helps these businesses use AI to manage customer interactions and knowledge resources more effectively. Skip this if your organization is not a small or medium-sized healthcare business using the Weave communication platform.

How to get started

Access is granted through a standard OAuth authorization flow. An AI tool connects to "https://mcp.weav.com/mcp", which initiates a browser consent screen for a workspace admin or owner to approve.

Use cases

• Customer Support Automation: AI assistants can manage conversations and customer data, handling inquiries and updates.
• Knowledge Base Management: AI tools can maintain and query knowledge base content, keeping information current and accessible.
• Enhanced Patient/Customer Interaction: AI can assist with tasks such as triaging conversations and updating training data for improved service.

The Weave MCP server offers a specialized connection for AI tools within the Weave communication platform, particularly for healthcare businesses. It enables AI to interact with customer data, manage conversations, and maintain knowledge bases through an OAuth-secured HTTPS endpoint. This integration helps automate and improve various operational aspects for its target audience.