The UAE Mystery Shopper application, developed by the Emirates Government Services Excellence Program (EGSEP), is a powerful tool aimed at empowering customers and improving the service experience in the United Arab Emirates. Available in 8 languages including Arabic, English, Urdu, Hindi, Spanish, Chinese, French, and Russian, this app caters to the needs of customers from different nationalities.

With UAE Mystery Shopper, users can evaluate their overall experience at service centers and rate various aspects such as the location, parking spaces, reception, waiting time, clear process, completion time, service fees, payment method, and employee attitude. The app also provides a comments section where users can elaborate further on their experience, allowing government entities to gather extensive data to pinpoint strengths and weaknesses.

Launched by Sheikh Mohammad recently, this app is part of an initiative to listen to customer voices, measure customer satisfaction, and ultimately increase citizen happiness. By empowering customers to share their feedback, UAE Mystery Shopper aims to drive improvements in service quality across the UAE.