UAE Mystery Shopper is a smart application developed by the Emirates Government Services Excellence Program (EGSEP) to empower customers and measure customer satisfaction in the United Arab Emirates. It is available in eight different languages, catering to customers from different nationalities.

The application allows users to evaluate their overall experience at the service center and rate various aspects, including location, parking spaces, reception, waiting time, clear process, completion time, service fees, payment method, and employee attitude. Customers can share their feedback during or after their visit to the service center.

The app's comments section allows users to elaborate further on their experience, providing government entities with extensive data to pinpoint strengths and weaknesses. The app aims to listen to the voice of customers to enhance government services provided in service centers in the UAE. UAE Mystery Shopper is a free app that is available for Android users.