Smartsupp is a tool that facilitates live chatting with your site’s visitors, thereby helping you understand customer behaviour, improve sales and boost customer loyalty. The Smartsupp team offers the service as plans – one of them being free. The remaining two are premium packages that offer advanced features: Google Analytics connection, group statistics, API, etc. Chat messages can be answered to remotely – from an office desktop computer or a smartphone. To make the chat box your own, you could customise it to match your brand’s identity, such as changing the fonts used and colours.