Use the XM app to stay connected to what matters to your business. Dashboards, tickets, notifications, and analytics allow you to monitor and optimize experiences in real-time.

The XM mobile app enables you to:

Get a bird’s-eye view of your customer experience. 

View top level metrics, including NPS, CSAT, and Employee Engagement. You can also see trends by role and in specific touchpoints. 

Reassign, respond, and close the loop on support tickets. 

See when customers are having problems, and receive notifications so you can take action before it’s too late. 

Take your first steps towards better customer experience. Receive real-time notifications to help you stay on top of customer needs. 

Get real-time insights that drive the impact your business has on your customers. 

Key drivers show you how specific experience metrics drive financial results. It’s also possible to review a list of the most important and least important topics in your business. 

Use text analytics to find hidden patterns and understand your customers. See what’s trending in your business, and what the issues are that matter most to them.

Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact.