The Qualtrics XM app for mobile devices is an innovative tool for employees, executives, and managers that helps them stay connected with their business, employees, and customers in real-time. Through its intuitive, easy-to-use design, the app makes it simple to manage the four core experiences of business—customer, employee, product, and brand. It is also integrated with Qualtrics Cloud and Data Services, which provides powerful, easy-to-use analytics to help them measure and optimize those experiences in real-time.

The Qualtrics XM app allows users to:

• View metrics that matter most for their role, from top customer satisfaction, to customer loyalty and retention, to employee productivity, or from a deeper look at top product measures or brand metrics.
• Stay connected to important experiences and the people that matter most to their business, whether they are in their office, at home, or on the road.
• Get real-time notifications and alerts to help them close the loop quickly.
• View and discuss key topics and driving factors from multiple angles, as well as see the trends, so they can have an impact in the right areas of their business.
• Get insight into their top customers, along with customers across their business, and make better decisions by better understanding the full customer experience.
• Reassign, respond and close the loop on support tickets in the app.
• Gain key insight into their employees and help them drive performance.
• Gain insight into their brand and product, and make better decisions.
• Track and measure customer feedback to help their business improve their service.