Optimal Remote for Sony, developed by OPTiM corporation, is a client tool for SONY devices that reduces support time by up to 60%. It offers screen sharing and direct remote manipulation of the user's device, resulting in faster solutions than traditional voice-based support. However, it is important to note that this application requires the purchase of an operator tool to function. The operator tool is available for purchase on Amazon, and OPTiM corporation can be contacted for multiple operator tools or trial requests.

It is essential to have a compatible Sony device to use Optimal Remote for Sony. The supported devices include Xperia GX, SX, AX, Z, A, Z1, Z1f, Z2, A2, VL, UL, Z1, Z Ultra, ZL2, Tablet Z, Z2 Tablet, Z3, Z3 Compact, and Z3 Tablet Compact. OPTiM corporation provides customer support through their website, Facebook, and Twitter pages.

Overall, Optimal Remote for Sony is an efficient tool for providing support, and its screen sharing and remote manipulation features make it stand out from traditional support methods. However, its requirement of an operator tool may be a drawback for some users.