Optimal Remote for Lollipop is a client tool designed for Android 5.0 Lollipop devices that reduces support time by up to 60%. It offers screen sharing of the user's device, which leads to faster solutions than voice-based support. However, it's important to note that the client tool requires the purchase of an operator tool to function. The operator tool is available on Amazon and can be purchased through the provided link. It's also crucial to contact the developer if more than one operator tool is needed or for a trial.

Overall, Optimal Remote for Lollipop is a useful support tool for Android users that provides a more efficient way to solve problems. However, the requirement of purchasing an operator tool may be a drawback for some users.