Nudge is a free Chrome extension designed to enhance the efficiency of customer support teams using Gorgias. It provides instant visual and audio alerts for new chat and messaging tickets, ensuring that no inquiries go unnoticed. The tool monitors the Gorgias sidebar, delivering notifications that help support staff respond promptly without the need to switch tabs. With features like a smart chat queue and a live wait timer, teams can effectively manage customer interactions.

The extension also includes a one-click accept feature, which automatically opens the ticket and drafts a greeting for the user. It operates entirely within the Gorgias page context, requiring no special permissions, and prioritizes user privacy by not collecting any data. Nudge is built specifically for customer experience teams, making it a valuable addition to any workflow reliant on Gorgias.