Synction is a free Chrome add-on developed by Technoberg IT Service that allows you to seamlessly integrate your Xelion phone system with CRM software such as PrefectView or Microsoft Dynamics 365. With Synction, you can easily initiate phone calls directly from your CRM software, ensuring that the relevant information about the person you're speaking to is always available.

One of the key features of Synction is click-to-dial, which enables you to effortlessly set up calls through your Xelion softphone or hardphone directly from your CRM software. This streamlines the calling process and eliminates the need for manual dialing.

Another useful feature is Historie, which automatically adds a note to the customer card for every outgoing and incoming call. This provides you with a comprehensive overview of all the contact moments you've had with your customers, making it easier to track and manage your interactions.

Synction also offers an address book import feature, allowing you to quickly import addresses from your CRM software into the Xelion phone system with just a click of a button. This saves you time and ensures that your contact information is up to date.

Furthermore, Synction automatically displays the customer card when you receive an incoming call from a customer, providing you with instant access to all the relevant customer data. This helps you provide personalized and efficient customer service.

Overall, Synction is a valuable add-on for Xelion phone system users who want to enhance their CRM capabilities. With its seamless integration and useful features, Synction simplifies the calling process and improves customer interactions.