The New PGN Mobile application is designed for household and small gas customers, offering a range of features to facilitate billing and service management. Users can access billing information, various bill payment methods, and submit independent meter recording reports. Additionally, the app provides insights into PGN’s products and services, along with an inbox notification feature to keep customers informed about their account status and subscription progress.

Service submission is streamlined through the app, allowing users to request commercial services such as ownership data changes, customer group modifications, unsubscriptions, and bill installment arrangements. Technical service requests, including temporary shutdowns and gas meter replacements, can also be submitted easily. Overall, the app enhances customer convenience by providing real-time updates on subscription status and service requests.