4.2
Paid
Zendesk
Zendesk - Build better customer support
Freshservice for Web apps
Service desk software for mid-market IT teams
- Free
- 4.2
- 31
- V varies-with-device
Service desk software for mid-market IT teams
Freshservice is ITSM software, which means it is an IT service management (ITSM) program. ITSM refers to the entirety of activities that are performed by an IT company as they plan, design, deliver, control and operate their IT service. Freshservice is best suited as service desk software for an IT company. Imagine all the things you and your staff would need to visit your service desk for. Many of those tasks may be handed over to your Freshservice tool. The tool has a modern and customisable user interface, it allows you to automate tasks, and it gives staff access to information that may help them complete their work tasks.
Pros
- It may also be used to improve your customer experience
- It may improve operational efficiency
Cons
- Very confusing for people who haven’t used ITSM before
- It requires more customisation than it first appears
Also available in other platforms
Freshservice for Web apps
- Free
- 4.2
- 31
- V varies-with-device
Alternatives
4.2Free
Freshdesk
Free complete customer service management software
4.2Free
Freshdesk
Freshdesk - Unite teams to deliver superior customer support
5Free
ServiceDesk Plus
Bespoke IT management software for business purposes
4.8Free
Vivantio
A project management tool for ongoing tasks
4.4Free
HappyFox
Customer service multi-platform integration service
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Laws concerning the use of this software vary from country to country. We do not encourage or condone the use of this program if it is in violation of these laws. MySoftwareGuide may receive a referral fee if you click or buy any of the products featured here.