Intercom is a communication tool and service for businesses to connect with customers directly. Instead of relying on your app, helpdesk and every other form of customer communication, including email, live chat and SMS, Intercom simplifies the user experience by condensing it into one useful and practical service. With its three-prong approach, Intercom targets every form of communication to ensure the message is delivered and seen by everyone that should. It not only helps manage and reply to requests for help and send targeted emails and push messages, it also helps educate by creating help articles and a public knowledge base where customers can help themselves.