1COM is a Chrome add-on designed to enhance communication efficiency by detecting telephone numbers on web pages and facilitating direct calls to customer relationship management (CRM) systems. This tool targets users who require seamless integration of telephony with their web-based CRM applications, allowing for a more streamlined workflow.

The application also offers features specifically tailored for agents, including the ability to log in and out, pause calls with specified reasons, and utilize hot desking through virtual extensions. Additionally, 1COM supports click-to-call functionality and provides incoming call pop-ups, making it an essential tool for users of 1COM PBX systems aiming to optimize their communication processes.