Zendesk Priority Highlights is a free Chrome extension developed by Alex Culligan. It falls under the category of Browsers and is specifically categorized as an Add-ons & Tools subcategory. This extension aims to enhance the ticket prioritization process within Zendesk Views, making it easier for users to identify and focus on tickets based on their priority.

The extension automatically identifies tickets that have a priority assigned to them and highlights them accordingly. Urgent priority tickets are highlighted in red, high priority tickets in orange, normal priority tickets in yellow, and low priority tickets in green. This color-coded highlighting system provides a visual cue to users, allowing them to quickly identify and prioritize tickets based on their urgency.

One of the key features of Zendesk Priority Highlights is its flexibility. Users have the option to customize the priorities they want to highlight through the extension's options page or directly from the extension icon. This customization feature ensures that users can tailor the extension to their specific workflow and ticket management needs.

Overall, Zendesk Priority Highlights is a useful Chrome extension that simplifies the ticket prioritization process within Zendesk Views. With its intuitive highlighting system and customizable options, it helps users efficiently manage their tickets based on priority.