Zendesk Prioritizer is a Chrome extension developed by Peter B. It falls under the category of Browsers and is specifically categorized as an Add-ons & Tools subcategory. This free extension enhances the sorting capabilities of Zendesk tickets.

The main purpose of Zendesk Prioritizer is to provide more advanced sorting options for Zendesk tickets. It offers a prioritized order of tickets within a view. One of the key features of this extension is the indication of tickets that have received a public response on the current day. This helps users quickly identify and address tickets that require immediate attention.

Additionally, Zendesk Prioritizer allows users to easily star high-touch tickets, making it convenient to prioritize and keep track of important tickets. The extension also offers customizable multi-attribute sorting of Zendesk tickets. By default, the sorting order includes starred/unstarred tickets, automation/user status change, answered/unanswered tickets, priority, and time since the last public response.

The latest updates to Zendesk Prioritizer include better ticket description handling and a small fix for the Options page buttons in versionVersionintroduced the ability to customize the sort order and sort tickets by automatic/user status change.

Zendesk Prioritizer is a valuable tool for Zendesk users who require more advanced sorting capabilities for their tickets. With its intuitive features and customizable sorting options, it streamlines ticket management and enhances productivity.