Zendesk Alerts is a Chrome add-on developed by markcfninja that provides notifications and alerts for Zendesk tickets. This free program is designed to help users stay on top of their Zendesk support tickets by providing real-time updates and alerts when certain thresholds are exceeded.

With Zendesk Alerts, users can set specific criteria for when they want to receive notifications. For example, they can choose to be alerted when a ticket has not been updated for a certain amount of time, ensuring that no tickets slip through the cracks. This feature can be particularly useful for teams that need to respond quickly to customer inquiries and ensure timely ticket resolution.

It's important to note that Zendesk Alerts is currently in beta/testing status, which means that there may be some limitations or bugs that are being worked on. However, the developer is actively working on improving the program and more details will be provided after further testing.

Overall, Zendesk Alerts is a valuable add-on for Zendesk users who want to enhance their ticket management process and ensure that important tickets are not overlooked.