ZD Disconnection Alert is a free Chrome add-on designed for customer support agents who rely on Zendesk chat. This tool provides real-time monitoring of chat sessions, ensuring that agents are promptly alerted to any disconnections. It operates in the background, scanning all open Zendesk tabs, even those not currently in use, thereby enhancing responsiveness and minimizing the risk of missing important communications.

The add-on features audible alerts that sound immediately upon detecting a disconnection popup, allowing agents to take swift action. It checks for disconnections at smart intervals of 10 seconds, ensuring efficiency without compromising browser performance. Additionally, the cooldown logic minimizes repetitive alerts by enforcing a 30-second silence between notifications, making it a practical tool for maintaining consistent support availability.