WCC Webphone is a free Chrome extension designed to enhance the functionality of the WCC contact center system. It operates as a WebRTC SIP client, allowing users to perform essential telephony tasks such as making calls, transferring calls, holding calls, and initiating conference calls. The extension also supports features like Do Not Disturb (DND), busy lamp field (BLF), and a customizable pop-up interface for improved user experience.

In addition to standard calling features, WCC Webphone integrates seamlessly with agent functionalities, including pause and after-call work (ACW), check-in and check-out options, a contact book, and chat capabilities. This integration aims to streamline communication processes within the contact center environment, making it a valuable tool for agents and supervisors alike.