VonageConnect for ConnectWise is a cloud-based solution designed specifically for ConnectWise users whose hosted VOIP provider runs on the BroadWorks platform. This free Chrome extension offers a range of features that enhance the user experience and streamline communication processes.

One of the key features of VonageConnect is the Click to Call functionality. With a simple click, users can dial any number that appears in a Google Chrome browser and connect the call through their Vonage Business number. This saves time and eliminates the need for manual dialing.

Another useful feature is the Automated Call Logging. VonageConnect automatically logs all incoming and outgoing calls from Vonage Business to ConnectWise. This ensures that all call records are accurately recorded and easily accessible.

The extension also provides Incoming/Outbound Screen Pop, which offers options such as decline, send to voicemail, end call, or open call log window. This allows users to quickly and efficiently manage incoming and ongoing calls.

VonageConnect also offers Call NoteTaking, which allows users to tag and take notes for all inbound and outbound calls. These notes are recorded in ConnectWise, ensuring that important information is captured and easily referenced.

In addition, the extension allows users to quickly add phone numbers to ConnectWise, even if they are unrecognized. This ensures that all contact information is easily accessible and organized.

The reports tab in the gUnify Panel provides quick access to missed calls and calls that have not been logged, allowing users to take immediate action.

For those with administrative roles, VonageConnect offers account-wide features such as auto-open call log window, minimum character limits in call notes, and customizable call noting subject structure. This allows administrators to customize the extension to meet their specific needs.