Vision Helpdesk is special software that is designed to help companies to provide their customers with smooth and optimised customer support. Members of the customer support team simply need to log into the software and they will be able to resolve customer issues and complaints via email in a very short space of time. However, despite the huge range of features that Vision Helpdesk comes with, there is no Live Chat feature built in, which is something a lot of modern companies depend on these days.