Viff is an innovative AI-powered tool designed for hotels and property managers, enabling them to create courteous and contextually appropriate responses to guest reviews. Operating as a Chrome extension, it integrates seamlessly with various websites and reputation management systems, as well as emails, allowing for broad applicability. By learning the hotel’s brand voice from initial inputs, Viff can craft consistent replies with just a single click, enhancing the overall guest interaction experience.

This tool leverages a proprietary AI model trained to understand critical aspects of guest experiences, ensuring that responses remain professional and aligned with the hotel's image. Users have reported significant improvements in their online reputation, including a fivefold increase in bookings and a 67% boost in TripAdvisor rankings, thanks to consistent engagement with guest feedback. Viff also supports over 20 languages and offers a free trial for new users.