Self-healing in IT helps users get problem resolved faster by combining knowledge base and IT Self-Service features in a single tool. With self-healing, users can use a single click to open a chat window with the knowledge base and ask for help. USU Knowledge First in combination with USU Self-Service helps users resolve issues. Users can send questions directly from the self-service window to the knowledge base, and the knowledge base will automatically detect the problem and provide the user with a resolution.

USU Chatbot is the premier automated chat platform in the world. Users can use USU Chatbot to submit tickets and track cases. Users can chat with a bot for help, but also follow specific topics that are tagged with a yellow square to get immediate help. The bot will respond to the user's problem and send the correct action.