UpdatePromise Scan is a Consumer Experience Management System (CEMS) Solution designed to streamline customer searches and vehicle history retrieval during various service phases. This software allows users to manage Repair Orders (ROs) seamlessly from the customer's appointment to the payment process, all within one tablet, eliminating the need to leave the service drive.

The key features of UpdatePromise Scan include the ability to scan a vehicle's VIN for quick customer searches during the Vehicle Check-In stage, access comprehensive vehicle history, search for customers while creating appointments, and retrieve vehicle-specific parts for technicians when completing estimates. This software enables users to maintain a complete Consumer Experience workflow without interruptions, including appointment creation, safety inspections, viewing appointment details, and managing the Multi-Point Inspection form.