TypeGenie for Zendesk Chat is an AI-powered autocomplete tool that aims to boost the productivity of customer service teams. Developed by TypeGenie (by True AI Ltd), this free add-on is designed to improve the efficiency of Zendesk support agents by offering them AI-powered sentence completions as they type.

With TypeGenie, support teams can expect to respond at record speed, reduce average handling time, and maintain consistent brand tone in every sentence. The tool is used by some of the world's top support teams, including The O2 Arena, NA-KD, Oura ring, and SendCloud.

Based on deep learning technology, TypeGenie's completions are highly relevant and personalized. The system is self-learning and works across languages, making it suitable for companies across industries.

According to Bram, Business Operations at Sendcloud, "Your agents will not want to work without it!" Nela, Support Team at Spendee, adds, "Be aware, it's addictive - once you start using it, you feel like you have no hands when writing a support reply without TypeGenie's help!"