Trio Agent is an Android application from Enghouse Interactive AB that extends essential agent functions to mobile devices. The app is designed to help customer service agents stay connected and productive when working away from a desktop workstation.

What is Trio Agent used for?

Trio Agent provides mobile access to key tools used in customer service operations. Through the app, agents can log in to their accounts, change skillsets, handle cases from different services, and view caller information from an Android device.

These capabilities help agents stay connected to their work wherever they are. Access to caller information can support faster and more informed customer interactions, while mobile case handling and skillset management enable agents to continue performing essential tasks outside a traditional desktop environment.

Who is Trio Agent best suited for?

Trio Agent is best suited for customer service teams whose agents need access to work-related tools from an Android device. Organizations looking to provide greater flexibility in how agents access customer information and manage their responsibilities may find the app a useful addition to their customer service operations.