Total Quality Management (TQM) is a management concept that involves the control of all aspects of a product or service to ensure that it meets the requirements of the consumer. The idea is that every aspect of the product or service should be under a systematic control, so that the product can be consistently delivered and its quality can be guaranteed. This is done by establishing a quality system that includes all the processes, people, material, and resources that are needed to produce the product.

The TQM concept was first developed by the American manufacturing industry to solve the problem of quality control and to ensure that the products are consistently delivered. The concept has since been adopted by many industries.

The app is a complete free handbook of Total Quality Management with diagrams and graphs. It is part of engineering education which brings important topics, notes, news & blog on the subject. Download the App as a quick reference guide and ebook on this engineering subject.