Threado AI’s Agent Assist is a Chrome extension developed by Threado. It is an AI-powered support assistant that can be trained on your knowledge base, past resolutions, workspace, and community conversations. With this extension, support agents working on Zendesk and Freshdesk can easily access Threado AI's features.

One of the key features of Threado AI’s Agent Assist is the ability to generate AI-generated responses. Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, directly through the Chrome extension. This allows them to respond to customers swiftly, improving efficiency and productivity.

In addition, support agents can refine their draft replies using the extension. They can rephrase, expand, shorten, and auto-improve their responses in seconds, leading to an enhanced customer experience.

Another useful feature is the ability to summarize tickets. Support agents can summarize every ticket concisely and add it as a private note, making it easier to keep track of customer interactions.

Threado AI’s Agent Assist works seamlessly across top helpdesk tools including Zendesk, Freshdesk, Intercom, Salesforce, and more. This ensures compatibility and flexibility for support teams using different ticketing systems.

To access the power of Threado AI, simply install the Chrome extension and start benefiting from its AI-generated responses, ticket summarization, and customer reply refinement capabilities.