The ONE app is designed to provide users with complete information about The ONE shopping mall. It offers a variety of features aimed at enhancing the shopping experience, including membership benefits through The ONE Club, where users can earn points on purchases, redeem rewards, and access exclusive merchant offers. Additionally, inviting friends to join the club can yield extra points.

The app also includes a smart reservation feature, allowing users to easily book restaurant seats with simple steps. Other functionalities include updates on the latest promotions, a comprehensive shopping and dining directory, and a store locator to help users navigate the mall efficiently.