Text — AI Customer Service

Turn customer support into a revenue-generating channel

Text is an AI customer service platform that combines an AI agent, live chat, help desk software, and sales automation in a single solution. While most customer support tools focus on reducing support costs, Text helps businesses generate revenue from customer conversations by identifying buying intent, capturing leads, and engaging visitors before they leave.

Designed for customer support teams, sales teams, e-commerce businesses, and growing enterprises, Text enables organizations to automate repetitive inquiries, provide 24/7 support, improve customer satisfaction, and convert more website visitors into paying customers.

Why Businesses Choose Text

• Deliver 24/7 customer support without increasing headcount

• Turn support conversations into sales and lead generation opportunities

• Reduce response times with AI-powered automation

• Resolve FAQs, order status requests, and returns automatically

• Improve customer satisfaction with faster and more consistent support

• Capture and qualify leads directly inside conversations

• Increase conversion rates with proactive visitor engagement

• Manage support, sales, and automation from a single platform

Key Features

• AI Agent trained on your website, knowledge base, PDFs, and product catalog

• Live chat with real-time visitor tracking and proactive messaging

• Unified help desk for chat, email, WhatsApp, Messenger, and Instagram

• AI Copilot with reply suggestions and conversation summaries

• No-code workflows and custom AI skills

• Automated ticket routing, tagging, and prioritization

• Advanced reporting, analytics, and revenue attribution

• API, webhooks, and integrations with popular business tools

AI Agent Built for Customer Service and Revenue Growth

Unlike traditional chatbots that rely on rigid decision trees and predefined flows, the Text AI Agent automatically learns from your website, help center, knowledge base, product documentation, PDFs, and product catalog.

The AI can answer customer questions, provide order updates, process returns, and resolve common support requests in multiple languages. Built-in intent detection allows the AI to recognize buying signals during conversations and proactively engage customers who are close to making a purchase.

Businesses can create custom AI skills using plain-language instructions. The AI can qualify leads, route VIP customers, schedule appointments, create support tickets, offer discounts, or trigger workflows automatically—without coding or developer involvement.

When human assistance is needed, the AI transfers the conversation with a complete summary and customer context, ensuring a seamless customer experience.

Integrations

Text integrates with the tools businesses already use, including:

• Shopify

• WooCommerce

• HubSpot

• WordPress

• Webflow

• Slack

• Mailchimp

• Zapier

API access and webhook support allow teams to connect Text with virtually any CRM, e-commerce platform, marketing tool, or internal system.

Security and Compliance

Text is built for businesses that require enterprise-grade security and compliance.

The platform is compliant with:

• SOC 2

• GDPR

• CCPA

• PCI DSS

Role-based permissions, secure data handling, and scalable infrastructure help organizations protect customer information while maintaining compliance requirements.

Start Your Free Trial

Text plans start at $19 per month.

Every account includes a 14-day free trial with no credit card required, allowing teams to test AI customer support, live chat, help desk automation, and lead generation capabilities before committing to a paid plan.

Trusted by more than 35,000 businesses worldwide, including PayPal, IKEA, Sephora, Mercedes-Benz, Unilever, and Wembley Stadium.