Straticom Activity Light Connector is a Chrome extension designed to enhance the functionality of Genesys Cloud by integrating with the Straticom Activity Light Helper desktop application. This tool provides agents with a visual status indicator through a Kuando Busylight, reflecting their current availability in real-time. The extension operates seamlessly without requiring additional configuration or login processes, making it user-friendly and efficient for contact center operations.

With support for all Genesys Cloud regions, the connector utilizes the Genesys Cloud Notifications API to deliver immediate updates on agent status such as Available, Busy, On Call, and more. Users can also customize the color mapping for different statuses. This extension ensures privacy by only communicating with the locally installed desktop app, thus not transmitting data to external servers.