A portal for citizens to register their grievances against their local government. The portal also has a facility for people to submit their service requests.

The grievances can be submitted through GSWS. Once submitted, the grievances will be registered, and a unique number will be generated for each complaint.

The citizen can also request an update on the status of their complaint and can get a response from the local government. The citizen can also follow the progress of their complaint in the system.