SOU GRM is a mobile app developed by SOUTICKETS.IN for the Statue of Unity authorities that provides real-time updates on complaints assigned to them. The app is designed to enhance user satisfaction and facilitate the complaint redressal process through mobile computing capabilities.

One of the key features of SOU GRM is its secured user authentication and login, which ensures the privacy of user information. The app also allows users to view allocated complaint details and any captured images of the problem site during complaint registration by the complainant. In addition, the app provides real-time complaint status updates, including close, WIP, and on-hold, with distinguished color codes. Users are also notified of the complaint's SLA, ensuring timely resolution.