SmartContact Chrome Extension, developed by dvbusinesssolutions, is a free webRTC omnichannel solution designed specifically for contact centers. With its wide range of features, this extension aims to enhance the communication capabilities of contact center agents.

The SmartContact Chrome Extension provides a seamless integration with the Chrome browser, making it convenient for agents to access and utilize its functionalities. The extension supports various communication channels, including voice, video, chat, and screen sharing, allowing agents to engage with customers in a more personalized and efficient manner.

One of the standout features of SmartContact is its omnichannel capability, which enables agents to handle multiple interactions across different channels simultaneously. This ensures a consistent and streamlined customer experience, regardless of the communication channel used.

Additionally, SmartContact offers advanced call routing and queuing options, ensuring that calls are efficiently distributed to the appropriate agents. The extension also provides real-time analytics and reporting, giving supervisors valuable insights to monitor and optimize contact center performance.

Overall, SmartContact Chrome Extension is a versatile webRTC solution that empowers contact center agents to deliver exceptional customer service. Its seamless integration with Chrome and comprehensive set of features make it a valuable tool for any contact center.