SMA Remote is a comprehensive application that offers augmented reality workflows for technical support and collaboration, regardless of location. It facilitates structured step-by-step instructions through augmented reality interactions, enabling technicians to resolve issues efficiently without direct physical contact. With features like full-HD multi-user video calls, documentation of support cases, language translation in chats, and navigation mode for guidance, SMA Remote enhances plant availability and reduces travel-related costs and time. Users can invite guest users easily, manage assets, create digital workflows, and utilize separate apps for data glasses. This app is a valuable tool for remote technical assistance and collaborative problem-solving.