Skode Flow — Omnichannel CRM Extension, developed by Skode, is a Chrome extension that brings the Skode Flow inbox into supported CRM platforms and other enabled websites. It supports conversations across WhatsApp, Instagram Direct, Facebook Messenger, SMS, Telegram, email, and web chat, helping users manage customer communications without constantly switching between applications. The extension is free to install, but sending messages requires a Skode Flow subscription and user sign-in.

Messaging across supported platforms

The extension automatically docks the Skode Flow inbox in Zoho CRM and Salesforce Lightning, displaying the relevant conversation when a supported record is opened. It can also be enabled on sites such as LinkedIn, HubSpot, Pipedrive, Calendly, Google My Business, and internal business systems.

Phone numbers and email addresses become one-click messaging links, while messages, attachments, and pre-approved templates can be sent directly from the dock. A live WhatsApp 24-hour reply window is also shown when applicable.

Privacy and security features

Skode Flow only reads phone numbers and email addresses that users intentionally click. It does not access page content, browsing history, keystrokes, or cookies. Sign-in tokens are stored in the extension's private storage, and permissions for non-CRM websites must be granted individually and can be revoked at any time. The extension also follows Chrome's Manifest V3 requirements, using bundled scripts instead of remote code.

Built for Skode Flow users

Overall, Skode Flow — Omnichannel CRM Extension is a practical companion for organizations already using the Skode Flow platform. It brings customer conversations into supported CRM platforms and other enabled websites, helping teams manage communications across multiple channels while keeping customer interactions connected to their existing workflows.