shopee Chat Translation is a Chrome extension designed to assist cross-border e-commerce sellers on the shopee platform with their customer service chat. This extension aims to improve efficiency and overcome communication barriers by automatically translating customer messages and displaying them below the original text.

Many cross-border e-commerce customer service representatives rely on copying customer messages to translation software, translating them, and then copying the translated text back into the chat window before sending a response. This process is time-consuming and can lead to delays in customer replies, potentially resulting in customer loss. shopee Chat Translation eliminates the need for manual translation by providing an instant translation feature within the chat window.

To use shopee Chat Translation, sellers simply open their shopee store and navigate to the large chat window. Please note that this extension is not currently available for use in the small chat window. Once in the large chat window, customer messages are automatically translated and displayed below the original text, ensuring seamless communication for customer service representatives.

Additionally, shopee Chat Translation allows customer service representatives to compose their responses in Chinese and translate them into the corresponding language using the "Translate and Send" button. This feature supports translation into English, Thai, Malay, and Indonesian, catering specifically to the shopee platform. The extension also has the potential to add new languages based on market demands.

With its automatic translation capabilities and convenient translation feature for responses, shopee Chat Translation aims to enhance the efficiency and effectiveness of cross-border e-commerce customer service on the shopee platform.