RTD Transit Watch is a vital tool for customers to communicate with RTD regarding ride quality, feedback, and compliments. The app offers a direct call button and an easy-to-use form for electronic submissions. It ensures customer comfort and satisfaction with 24/7 monitoring of customer service lines. Users can access the app across the entire RTD system, even in underground stations. In the absence of network connectivity, the app stores and resends user information once connection is reestablished.

The app provides essential awareness training content and offers additional features such as access to the RTD-Denver Transit Watch website. It also includes anti-terrorism awareness training developed by the Department of Homeland Security, focusing on mass transit security.