The Rods&Cones browser extension is a valuable tool designed specifically for remote experts using the Rods&Cones platform. This extension provides essential features to enhance the remote expert experience.

With the Rods&Cones browser extension installed, remote experts will receive notifications of incoming calls even when they are not logged into the Rods&Cones browser window. This ensures that experts never miss an important call and can promptly respond to customer inquiries.

Another notable feature of this extension is the ability to record sessions. During a session, remote experts can easily press the record button to capture the entire session and save it to their hard drive. This feature allows experts to review sessions later for training purposes or to ensure accuracy and quality in their interactions.

It is important to note that session recording is only available when enabled by the community manager. This ensures privacy and compliance with data protection regulations.

Overall, the Rods&Cones browser extension is an indispensable tool for remote experts, providing convenient notifications and session recording capabilities to enhance their efficiency and effectiveness.