RingCentral RingCX for Zoho is an add-on designed to enhance the functionality of Zoho CRM by integrating it with the RingCX contact center. This application facilitates omnichannel customer engagement, allowing users to manage inbound voice calls and live chat interactions directly from their Zoho account. By providing agents with a comprehensive view of the customer journey, the app aims to improve service quality and customer satisfaction.

The integration with Zoho CRM data is designed for efficiency, enabling quick identification of customers for tailored experiences. Users can easily create or update tickets, streamlining after-contact work. Furthermore, the app is easy to deploy, with prebuilt integration that can be set up in hours, and it operates directly through a browser on any platform, eliminating the need for software installation.