RingCentral Contact Center Voice is a free Chrome add-on developed by RingCentral that enables agents to connect directly with the RingCentral Contact Center using WebRTC. The add-on offers seamless phone call experiences directly from the Agent Desktop, providing high-quality voice experiences for customers and easy-to-use features for agents.

With RingCentral Contact Center Voice, agents can see their state immediately in the browser and establish WebRTC connections directly from the Agent Desktop, ensuring a smooth experience for both the agent and the customer. The add-on acts as a bridge between the Contact Center and RingCentral Office, offering a reliable communication channel for agents to send and receive calls from anywhere, anytime.

Overall, RingCentral Contact Center Voice is a valuable add-on for agents who require a reliable and easy-to-use communication channel with their customers. The add-on is ideal for businesses that require high-quality voice experiences for their customers and agents.