RFX Hubspot is a free Chrome add-on designed to integrate the Genesys Contact Center with HubSpot CRM, enhancing the efficiency of customer service agents. This tool eliminates the need for manual searches during live calls, allowing agents to access real-time caller information and manage calls seamlessly within HubSpot. With its Smart CTI Connector, agents can enjoy a unified interface that simplifies telephony tasks and improves customer interactions.

Key features of RFX Hubspot include embedded call controls, screen pops for single or multi-match contacts, integrated call disposition, and automated call logging to CRM records. Agents also benefit from click-to-dial functionality, which streamlines the calling process further. Overall, RFX Hubspot empowers agents to provide faster and more personalized customer service, contributing to a more effective and productive work environment.