ReviewTrackers is a customer review monitoring service. The service sends email notifications every time a review is posted online about your business and provides marketing tools to increase positive online comments.

Finger on the pulse

With the ever increasing power of online reviews to determine the reputation of a business, ReviewTrackers provides an element of control and response. Over 80 review sites are monitored constantly for any mention of your business. When a review is posted, an email is sent out allowing for instant responses. Daily updates are also provided, gaining an overview of general feedback, common complaints and changes in scores. Requests for reviews from satisfied customers are also handled, which can result in a claimed 400% improvement in scores. A dashboard style main page is offered for all devices which stores data on historical changes, noted reviews and more. No free version is available, instead operating on a sliding scale of subscriptions with various extras including hands on management and contact with customer experts.

Community watchdog

ReviewTrackers is a handy service which takes some of the leg work out of review response. While it could be said that a simple macro could do much of the same job, the additional features and convenience make it useful if slightly overpriced.