Reopen Ticket is a Chrome extension that allows you to initiate proactive customer support without the need for active messaging or any cost. Developed by Estevão Brizante, this free extension falls under the category of Browsers and the subcategory of Add-ons & Tools.

With Reopen Ticket, you can easily reopen a ticket at any time. The extension provides a simple and intuitive interface that requires just two steps. First, you need to insert the bot key, and then you need to enter the user's contact information, regardless of the platform they are on. The contact information can be obtained from the contact history.

Once you have entered the necessary details, simply click on "SEND" and the ticket will be reopened. If the user has not had any previous contact with customer support, a new ticket will be opened and it will be placed in the default queue.

It's worth mentioning that Reopen Ticket does not require the user to have had any previous contact with customer support. If you have any questions or suggestions, feel free to get in touch with the developer.