"Radar for Zoho Desk" is a helpdesk productivity app designed by Zoho Corporation for iPhone users. This app offers a comprehensive overview of essential customer service metrics, enabling both help desk managers/admins and customer support agents to efficiently manage workloads and monitor performance on-the-go. Key features include live traffic monitoring, channel traffic analysis, current statistics display, tracking of average handling time (AHT), first contact resolution (FCR) rates, customer happiness (CSAT) scores, agent statuses, team feeds, exception alerts, quick views, and customizable dashboards. Users can set personalized metrics, receive notifications for deviations, interact with tickets and agents, and stay updated on team activities through the app.

Radar for Zoho Desk also supports in-app purchases for three subscription plans: Standard, Professional, and Enterprise, each offering distinct benefits and a 15-day free trial period. Subscribers can opt for monthly or yearly plans with discounted rates for annual subscriptions, managed through iTunes Account settings. The app prioritizes user engagement, customization, and real-time performance monitoring for enhanced help desk management.