PVVNL Helpdesk is a free Android application developed by Mobineers Info Systems Pvt Ltd. It falls under the category of Business & Productivity, specifically designed to cater to the needs of electricity consumers. With a vision to provide a one-stop solution for all service requests and complaints, PVVNL Helpdesk offers a range of features and services.

The application offers various services to the consumers, including new connection requests (both permanent and temporary), name change requests, load enhancement or reduction, tariff category changes, bill correction, meter-related complaints, theft complaints, and other services like duplicate bill printing. Additionally, it also provides a convenient option for permanent disconnection and cashless bill payment through a POS machine.

PVVNL Helpdesk facilitates communication through multiple channels, including a helpdesk, a dedicated helpline number (1912), a web portal, and a mobile app. This ensures that consumers have easy access to submit their service requests and register complaints.

The key solution components of PVVNL Helpdesk include a web-based CRM for the helpdesk, a web portal and app for officers, a web portal and app for consumers, and a document management system. The integration with the helpline number 1912 further enhances the efficiency of the application.

PVVNL Helpdesk is a comprehensive and user-friendly application that aims to streamline the process of service requests and complaints for electricity consumers. With its range of features and easy accessibility, it provides a convenient platform for consumers to interact with the electricity department and seek assistance for their needs.