Promptly is a tool that helps you scale customer support by automating emails. It is integrated with Gmail to help you keep track of your workflow. It works for all users, regardless of their Gmail account types, such as Google Apps, Office 365, or POP.

You can use Promptly to monitor how often you receive support emails, how much they increase or decrease over time, how many of them are resolved, and the average time to resolve them.

You can also keep track of your productivity in terms of how many responses you are creating every day and the email replies you are receiving every day.