Primas Communication Extension is a free Chrome add-on designed to improve communication for contact center agents by providing real-time notifications for incoming calls. Utilizing manifest V3, this extension connects with the PrimasCX Server to deliver notifications and screen pops, facilitating immediate interaction with callers. The extension is tailored for users who are signed in as Primas Web users, ensuring that they receive relevant alerts directly in their browser.

With the ability to customize the popup experience, users can choose to display notifications in a new browser window or as a dialog within the active tab, based on their preferences. Additionally, agents can specify the domains for embedding popups and configure their Primas CX server URL, allowing for a personalized and efficient workflow. This tool is particularly beneficial for those in customer service roles, enhancing response times and caller engagement.