PGRS Citizen Feedback is a free Android application designed to facilitate the collection of unbiased citizen feedback related to grievances. It allows officials to gather insights from various sources, including key government figures and online platforms. By focusing on genuine citizen opinions, the app aims to enhance governance through improved communication between citizens and officials.

The application mandates that feedback be collected within three days of grievance closure to maintain relevance. Designed for designated feedback collection officers, the app requires them to visit citizens' residences to ensure an accurate and untainted feedback process. This structured approach not only promotes transparency but also engages citizens in governance, making their voices heard effectively.